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  • About Human Error | Human factors experts
    are caused by human error Over 90 of all incidents safety IT production related are caused by human error Do you know what your EPCs are EPCs or Error Producing Conditions are those elements that lie dormant in your business that have a high chance of having a negative effect when they become a critical part of any type of activity They can be process people procedure or design related to mention a few and are you aware of what EPCs are being created as your business grows or changes Project implementations solution testing data reporting process improvement SOP and policy changes restructure and even new employees ALL can inadvertently create EPCs What is the cost of human error The national press has documented lost sales of 580 million but it is worse than that Fatality liquidation and long term personal damage to your reputation can be the result What is your return on investment ROI likely to be for human error management A positive ROI is well documented although it is obviously going to depend on many factors For an idea of what to expect see the table below Work package ROI Source Job redesign 10 76 for 1st year and 30 1 for subsequent year Lyon B K 1997 Ergonomic benefit cost analysis Communicating the value of enhancements Professional Safety 33 36 Usability of system 200 500 return on a budget investment Nielsen J 1993 Usability Engineering San Diego USA Academic Press Human factors engineering strategy Of a 400US million budget Up to 5 reduction of capital expenditure Up to 10 reduction in total engineering hours Up to 6 lifecycle OPEX costs Uden E J et al 2003 Return on investment by the use of human factors in systems design Part 2 The implementation of a human factors

    Original URL path: http://hfex.co.nz/about-human-error (2016-04-26)
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  • Is automation the answer? | Human factors experts
    IT networks are probably having many sleepless nights right now if they are not then they should be because automation isn t that easy Reviewing the work that HFEx has done to date and the articles we have read for automation to achieve the benefits we all believe it will achieve it comes down to three principles Will the end user trust the automation Look at your car think of the last mechanical failure that could have ended in disaster mine was a tyre blowout at 100kmh Would an automated system have managed the situation any better Could you trust a computer to keep you safe If you did crash into another car are you to blame or the computer Will the automation ever fail If it does can a human continue where the computer left off look at IT systems when they crash we find the majority of human errors occur during panicked remediation of the initial failure This can come in the form of poor customer communications misinformation or increased downtimes The business continuity specialist have a lot to answer for in this respect How much does it cost to buy and maintain As a business professional would you purchase some state of the art automation saving you s only to find that the maintenance and servicing costs sky rocket Often we find that decision makers to purchase the automation are not often the people that have to pay out to change manage or maintain the automation Automation comes in many shapes and forms and all result in the human moving further away from the focus of control Often it is not the classic auto pilot scenario where aircraft can essentially land themselves whilst the pilot monitors the numerous systems at play Sometimes it can be subtle with

    Original URL path: http://hfex.co.nz/announcements/automation-answer (2016-04-26)
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  • Terms and Conditions | Human factors experts
    Subject to the license below all these intellectual property rights are reserved You must not republish material from this website including republication on another website sell rent or sub license material from the website show any material from the website in public reproduce duplicate copy or otherwise exploit material on this website for a commercial purpose edit or otherwise modify any material on the website or redistribute material from this website except for content specifically and expressly made available for redistribution Where content is specifically made available for redistribution it may only be redistributed within your organisation Acceptable use You must not use this website in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the website or in any way which is unlawful illegal fraudulent or harmful or in connection with any unlawful illegal fraudulent or harmful purpose or activity You must not use this website to copy store host transmit send use publish or distribute any material which consists of or is linked to any spyware computer virus Trojan horse worm keystroke logger rootkit or other malicious computer software You must not conduct any systematic or automated data

    Original URL path: http://hfex.co.nz/terms-and-conditions (2016-04-26)
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  • Privacy Policy | Human factors experts
    collect information We collect information from you when you register on our site or enter information on our site How do we use your information We may use the information we collect from you when you register in the following ways To send periodic emails regarding our services How do we protect visitor information We do not use vulnerability scanning and or scanning to PCI standards We use regular Malware Scanning We do not use an SSL certificate Do we use cookies We do not use cookies for tracking purposes Third Party Disclosure We do not sell trade or otherwise transfer to outside parties your personally identifiable information Third party links We do not include or offer third party products or services on our website Google Google s advertising requirements can be summed up by Google s Advertising Principles They are put in place to provide a positive experience for users https support google com adwordspolicy answer 1316548 hl en We have not enabled Google AdSense on our site but we may do so in the future How does our site handle do not track signals We honor do not track signals and do not track plant cookies or use

    Original URL path: http://hfex.co.nz/privacy-policy (2016-04-26)
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  • Human factors analysis | Human factors experts
    provide a quality audit and assessment service to analyse the human factors ergonomics impacts of any major change or even current systems if they have already been deployed within your organisation Please contact us for more information HFEx provided their skills to conduct a review of a business case for our new safety management IT system What this enabled us to do was identify the support mechanisms that would be required to ensure that the change management associated with rolling out an enterprise system could be conducted as efficiently as possible Ross Parker Safety and Health Manager HFEx did some work for us around improving our near miss framework As a result it enabled us to identify the different approaches adopted by our contractors and commence setting up a unified approach to proactive safety management Ross Parker Safety and Health Manager Our Customers Near miss framework development Corrective action guidelines Near miss categorisation and analysis Stakeholder requirements for safety management system review Cognitive and physical ergonomics of new display unit in operational environment Human reliability assessment in control room environment Learning management system human factors review Human factors review of incident investigations for a District Health Board Strategic planning concerning

    Original URL path: http://hfex.co.nz/our-expertise/human-factors-analysis (2016-04-26)
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  • Human reliability & risk | Human factors experts
    are most at risk and help provide tangible and realistic solutions This will allow you to make sure that critical business functions are kept available to your customers suppliers and regulator s HFEx conducted a human reliability analysis of our control room operation As a result of their expertise we were able to get a much improved and validated view of how everyone s abilities We are now in the process of ensuring everyone s abilities and potential are harnessed effectively improving the operational excellence of their work environment Carl Mills Manager Operations Development HFEx were engaged to provide a cognitive ergonomics assessment of a new device we introduced into freight operations There were concerns expressed by management workforce and unions over whether the device would help or hinder the locomotive engineers drivers HFEx provided a boots on the ground approach and worked collaboratively with the locomotive engineers As a result of the findings we are able to move forward with confidence knowing that the device will support the defensive driving initiative of our organisation and set us up well for the fuel savings we plan to achieve Soren Low National Manager Service Delivery Our Customers Hunting accident human factors

    Original URL path: http://hfex.co.nz/our-expertise/human-reliability-risk (2016-04-26)
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  • Resilience engineering | Human factors experts
    adversity As quoted from the Resilience Engineering Association of which we are a member website Success has been ascribed to the ability of groups individuals and organisations to anticipate the changing shape of risk before damage occurs failure is simply the temporary or permanent absence of that HFEx conducted a human reliability analysis of our control room operation As a result of their expertise we were able to get a much improved and validated view of how everyone s abilities We are now in the process of ensuring everyone s abilities and potential are harnessed effectively improving the operational excellence of their work environment Carl Mills Manager Operations Development HFEx were engaged to provide a cognitive ergonomics assessment of a new device we introduced into freight operations There were concerns expressed by management workforce and unions over whether the device would help or hinder the locomotive engineers drivers HFEx provided a boots on the ground approach and worked collaboratively with the locomotive engineers As a result of the findings we are able to move forward with confidence knowing that the device will support the defensive driving initiative of our organisation and set us up well for the fuel savings we

    Original URL path: http://hfex.co.nz/our-expertise/resilience-engineering (2016-04-26)
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  • Training | Human factors experts
    programme require a little more user friendliness We can tailor training to meet the needs of your organisation and your people We can also conduct a quick human factors assessment of your company s training strategy to ensure that transfer of skills from the classroom to the workplace is maximised Our Customers Human factors training package for Air Chathams Human Factors investigation tools Safety Management System business case review Human

    Original URL path: http://hfex.co.nz/our-expertise/training (2016-04-26)
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